A Guardsman Service Plan is a 5 year care and maintenance plan for your new furniture. It takes care of stains, such as a spilt cup of coffee, or cosmetic damage from a sharp object.
If damage happens, simply give our friendly team a call to report the damage, or complete our online form in the "Report Damage" section.
The price of the plan varies per item, depending on things like the size and price of the furniture item. If your furniture hasn’t been delivered yet, get in touch with your retailer who may still be able to update your order to include a Service Plan and advise you of the cost.
There are no excesses to pay! There are absolutely no hidden or surprise costs and no renewal fees each year.
The price you pay at the start is the only cost for the 5 years.
Reporting damage is easy, we have a simple online form that you need to complete.
On receipt of the form we will assess it, and confirm if the damage falls within the terms and conditions of your plan. If it does, we will arrange to send out a technician to remove the stain or repair the damage.
If you require assistance completing our online form, please call our UK based Customer Support Team:
From the Republic of Ireland: 1800 806 182 or +44 (0)1235 448 839
From Spain: 900 816 061 or +44 (0)1235 448 810
From the Netherlands: 070 770 9288 or +44 (0)1235 448 840
Don’t panic, we’re here to help!
If their is a stain left behind, then call us using the telephone number on your plan certificate (Monday – Friday 9:00am – 5:00pm) or complete a form in the "reporting damage" section of the website.
A stain remover wipe is sent as the first step in the stain removal process because...
Our specialist stain remover wipe is really easy to use and is effective at removing stains from carpets and fabric upholstered furniture.
1. Blot the fresh spill with a clean white paper towel or cloth to soak up the excess
2. Remove the wipe from the packet and gently blot the stain applying a light pressure
3. For more stubborn stains, you may need to persevere and repeat using a clean part of the wipe each time you blot
4. Don't be tempted to rub the stain, or wipe aggressively as this may damage the fabric or carpet
5. Leave to dry naturally
Click below to watch a short video on how to use the wipe:
Our Service Plans are for new furniture only, that means renewals aren’t available.
A Service Plan covers for staining and accidental damage for 5 years.
Click here to view the latest leaflet pdf.
As well as regularly vacuuming, manufacturers recommend having your carpets and upholstery professionally cleaned every 6-12 months.
As well as generally improving the appearance of your furniture and flooring, professional cleaning can increase its lifespan by removing the dirt and dust which build up in between the fibres causing damage and wear.
Professional cleaning also makes your home a healthier environment by removing allergens and bacteria which can be harmful to health, exacerbating symptoms of hay fever, asthma and skin conditions such as eczema.
Having your item professionally cleaned doesn’t invalidate your Service Plan, however damage caused during the cleaning process would not be covered.
Unfortunately, at this time, we are unable to sell directly to customers. However, if your retailer is one of our partners, they can add a Service Plan to your order, as long as the furniture has not yet been delivered.
If your retailer is a partner with us, a Service Plan should be offered to you at the time you purchase your furniture, either at check-out (if buying online) or in store. Don't worry if you forgot to buy it; as long as your furniture has not yet been delivered, there is still time to purchase a Service Plan. Just contact your retailer and they can give you more details.
Our specially formulated protector treatment will help prevent spills and liquids from penetrating and damaging the fibres of your fabric or carpet. It isn't magic ... it's just a really effective chemical solution that works by treating each individual fibre. That makes it easier for you to remove any staining such spills may leave behind, reducing the likelihood of permanent damage.
The protector treatment...
Once you have completed the relevant Reporting Damage form, it can take up to 5 working days for us to asses your report.
If the damage is included under the terms and conditions of your plan, we will either post out to you a stain removal wipe to try (if applicable, and unless you request us not to), or one of our independent technicians will contact you within 2 working days to make an appointment.
The appointment they offer you should be within the next 10 working days (don't worry if that's not convenient, you can always ask them for another date).
Please note: if you need to cancel/change an appointment date once booked, please give us at least 24 hours' notice or you may be charged for the visit.
Replacement parts/items take on average 4-16 weeks to arrive, but may take longer. Lead times are set by the manufacturers who often make parts to order, and can be internationally based. It's just like ordering new furniture from a retailer and will take a similar length of time as your original furniture did to arrive. We'll let you know as soon as we have an expected delivery date.
If your expectations are not met or you are dissatisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible.
If you wish to make a complaint, please contact your service administrator, Guardsman Europe Limited, 1st Floor, 9 Exchange Place, I.F.S.C., Dublin 1, Ireland or email EUService@guardsmaneurope.com or call 1800 806 182 and quote your Plan reference number so that your enquiry can be dealt with quickly.
Guardsman will acknowledge your complaint within a maximum of 10 working days and aim to resolve your complaint within 40 working days from first notification. Please remember to include your full name and full postal address in all correspondence.
If you need to cancel your appointment, please give us at least 24 hours' notice.
Email EUService@guardsmaneurope.com providing your surname, address (including Eircode), damage report number and the date/time of the appointment you are cancelling.
Please note: all our independent technicians manage their own work schedules, so appointment bookings and cancellations must to done directly with them. The quickest and most straightforward way to do this is to contact the technician directly using the telephone number they provided, and advise them directly.
To change your address, add a named person, change phone numbers or email addresses contact us by email EUService@guardsmaneurope.com or by calling 1800 806 182 (from within the Republic of Ireland) or +44(0)1235 448 839 (from anywhere else). Our opening times are Monday-Friday, 9am-5pm.
Please note: we are closed on UK bank holidays
If you sell or give away your furniture, you can transfer the plan to the new owner. You just need to get in touch with us via email EUService@guardsmaneurope.com and we can guide you through the process.
Please note: there is a €10 administration charge to transfer plans.
Our protector spray is a water-based solution which does not contain PFOA/S (Perfluoro octyl alcohol/sulphate) or Teflon.
To request and copy of the Safety Data Sheet, please email EUService@guardsmaneurope.com
Choosing to work with Guardsman means choosing to work with the best service provider for both you and your customers. We provided unrivalled coverage, the best technicians for the job and leading customer service from our UK based call centre.
When working with retailers we endeavour to provide flexible, bespoke options when it comes to our plans, products and promotional materials whilst protecting your brand. We have worked with some of the largest national retailers across the UK and Europe, some for 30+ years.
To find out more, get in touch via EUService@guardsmaneurope.com – we’d love to hear from you.
Our network of talented furniture repair technicians are all independently contracted to carry out Guardsman service work. To find out more about joining us, get in touch with our Technical Manager through: EUService@guardsmaneurope.com